If you receive a suspicious sometimes called phishing correspondence, here are some tips to determine if it's an email, phone call, or webpage from Amazon.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. Send the email as an attachment to stop-spoofing amazon.
If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing amazon. For more information, go to. Don't open any attachments or click any links from suspicious emails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password.
If you receive a suspicious email, report it immediately. Note: Go to Your Orders to see if there is an order that matches the details in the email.
About Secure Delivery with One-time Password
If it doesn't match an order in Your Account, the message isn't from Amazon. Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their Amazon.
If you receive a phone call asking you to disclose the above information, please visit www. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. About Identifying Whether an E-mail, Phone Call, or Webpage is from Amazon If you receive a suspicious sometimes called phishing correspondence, here are some tips to determine if it's an email, phone call, or webpage from Amazon. Important: Email Don't open any attachments or click any links from suspicious emails.
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This isn't the information I was looking for. I don't like this policy. Quick solutions Your Orders Track or cancel orders.
Your Orders Track or cancel orders. Manage Prime Cancel or view benefits. Payment Settings Add or edit payment methods. Carrier Info Shipping carrier information.
Account Settings Change email or password. Back to top. Get to Know Us. Amazon Payment Products. English Choose a language for shopping. There's a problem loading this menu right now. Learn more about Amazon Prime. Get free delivery with Amazon Prime. Amazon Music Stream millions of songs. Amazon Advertising Find, attract, and engage customers.Fix: Amazon Your Password Is Incorrect Even Though Your Password is Correct If you are attempting to login to your Amazon account, you may receive a message your password is incorrect even though you know the password is correct.
This is most likely because you are already signed into an Amazon account. In some cases, for certain browsers does not automatically sign you out of your Amazon. You will need to sing out of the previous account first. If you attempt too many login attempts before signing out, Amazon will email you a one-time passcode to register your device - but you will not need to do this if your issue is what is described above. See example email below. We apologize for the difficulties you may have experienced, when attempting to register a device or app to your Amazon account.
For security reasons, we may require a two-step authentication process when registering certain devices and software applications. To complete the registration of your device or app, please enter the following One Time Password within the password field on the sign in screen:. This One Time password is time sensitive, so you need to use it within 10 minutes of receiving our email.
If your One Time Password expires, please reattempt to register your device with your Amazon account password to generate another One Time Password. It doesn't work for me, for some reason when I sign out and everything and sign in with a different account, it says to do the puzzle thing and re-enter my password.
I do that and it still says it's wrong even though I know for a fact that that's my password. The visa card you want me to verify in the Amazon password box, is not my number.
I am having trouble getting a password have tried several times. I only have one Amazon account, but occasionally with my laptop, it won't let me log on and states the password is incorrect even though I know it's correct. I use Firefox on 5 or 6 different computers to access Amazon, depending on where I am or if I'm traveling. After reading your post, I 'logged off' from the logon page crazy right? You'd think Amazon would have figured this out by now.
Search Become The Solution:. If you are attempting to login to your Amazon account, you may receive a message your password is incorrect even though you know the password is correct. Go to Amazon. Reviewing The News Amazon. A Server Error Occurred. Cancel Reply. Cancel Update Comment. Kenneth Wolcott on Wednesday, 12 February MarkMyWords on Sunday, 08 December Thank you.
This help me a lot. This help me a lot Thank you. Guest Saturday, 18 April Submit Your Comment. Action Needed Email. Please Try Again Later. E2 — Fifth Third. Latest Reviews. Best Bluetooth Headphones Review.I have been getting text alerts giving me my security code for logging in with two step verification, but I am not requesting them. I did; to a very complicated new password. However I am still getting the alerts.
I called on Wednesday last week to Amazon and since then I have gotten 7 more text messages with the security codes. No, I am not trying to log in during these times I am getting the messages. Here is my question: Is it possible someone is actually getting in? Do you need to know the actual password to get the security code sent to you?
Could it just possibly be a glitch? If anyone has any information or insight on what may be going I would greatly appropriate hearing it. Amazon customer service was not helpful. FYI, only my phone is set up to get the codes… My payment went out today, so I am a little concerned… I did check the Payments section and it does say the payment went to the bank account with my last 4 digits.
Try using other device to change password. Your current device may be compromised.
Disable Two-Step Verification
They can still capture your new password. You should do a scan too. Change your password and the messages should stop, unless your system is hacked and your password is being captured as you type it. Are you logging in on a mobile? I often get those texts when I open the Amazon seller app. It happens almost simultaneously. Thanks everyone, I am taking my computer in today to be worked on, they said they need it overnight.
They suggested I change all my passwords on a different computer. No I am not logging in anywhere else at the time of the messages…. Btw access to your buyer side will also generate codes. As will buying stuff in the Amazon app store or things on a kindle. Or things on an Echo. All kinds of things trip off 2 step. My kindle alone took four different codes seller, buyer, Amazon app store, audible before it quit asking.
I have a similar problem.At least twice a week, I have to change my password due to receiving an Amazon code on my phone that I have not requested.
This means they have successful figured out my encrypted password and the only thing stopping my account from being hacked is the two-step verification. I encrypt my password so it cannot be guessed, they are very complex passwords.
Does anyone else have this problem? What can I do to stop this from happening??? Is it possible that one day they will be able to get the code from my phone somehow by hacking?
It happened to me only once I checked my system out and everything seems to be secure so unless it happens more I really was not worried about it. It is someone who knows you family member, employee, etc. If so, you need to get a better virus software program and run it. You password program itself the company has someone on the inside hacking into stuff most theft in ANY company or store is from employees and management.
And going with the thinking in 4 - with all of the accounts being hacked lately, Amazon itself may have been hacked or have an insider supplying information to an outside hacker. You need to make sure the problem is not on your end first. As far as phone security, I am about as dumb as they come when it comes to protecting a cell phone from hacking, so in short, I use my phone to text, play games and call people.
I get these when I open the app on my phone and then force a refresh of the main page when sliding down. I remember seeing on another post this was happening to someone else too.
I dont worry about it and I get 3 or 4 a day and it is always right after I had opened the app and used it.
I am the only person in my business so there is no way it is someone I know. I run scans on my computer nearly daily since this has been happening but I will look into a better virus software. I have never clicked on links in scam emails that I know of. I try to avoid clicking anything in emails because I knew this was possible.
I also do not save my passwords to my computer because I figured they may have hacked wherever those passwords get saved to Google. As long as no one has access to my phone they said my account cannot be hacked. If I did not have this verification, my account would have been hacked months ago. Is it possible that when I am opening the app on my phone, it is sending me a verification code even though one is not necessary on my phone??
Maybe I am the cause? I had the same issue. Thought I was getting hacked a couple of times a day and always rushed to go in and change password again to something completely random. Then I figured out my Android app was triggering it. If my phone was within wifi range no problem, but I would be slightly out of range and check the app, and within 30 seconds I was getting an unsolicited verification code.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
The email that you have not been able to receive may be caused of either the settings on your Outlook, or an issue on the sender of the email. To verify which of these factors triggers the issue, please provide us the following information:.
Did this solve your problem? Yes No. Sorry this didn't help. I am having the same issue too. I called Amazon's customer service and they receive confirmation that the password reset email was sent with no errors.
I need to get this resolved immediately, so that I can access my Amazon Prime account. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. Anyone else have this problem? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Arthur Rui Replied on May 8, Microsoft Agent. How are you accessing your emails? Outlook app, or on the website Prior to this issue, were you able to receive emails from the said sender? Thanks for marking this as the answer.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? ColemenaDunn Replied on May 8, Please Help!!Due to the value of some items, a one-time password or signature will be required at delivery for certain orders.
If a one-time password is required, we will send you an email after the item has shipped. One-time password verification at the time of delivery adds an additional layer of security to your packages. We will send a one-time password to your registered email address when the package is out for delivery.
You can also find your one-time password by clicking on the Track Package button next to the order in Your Orders. Your One-Time Password is a 6-digit numeric password and is valid until the end of the day.
Enter the password you've received into the driver's device. Once the password verification is done, the driver will hand the package over to you. If you're not available at the delivery address to receive the package, you may share the password with someone you choose to receive the package on your behalf.
We do not recommend sharing this password with an unknown person. If no one is available to receive the package, we will re-attempt the delivery on the next working day. Do not share the password with the driver over the phone.
The password is intended for you, or a person you choose, to ensure secure delivery of your package. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. About Secure Delivery with One-Time Password Due to the value of some items, a one-time password or signature will be required at delivery for certain orders.
Secure Delivery with One-Time Password One-time password verification at the time of delivery adds an additional layer of security to your packages. Note: If you're not available at the delivery address to receive the package, you may share the password with someone you choose to receive the package on your behalf. Was this information helpful?
Yes No. Thank you for your feedback. Please select what best describes the information: This information is confusing or wrong. This isn't the information I was looking for. I don't like this policy. Quick solutions Your Orders Track or cancel orders. Your Orders Track or cancel orders. Manage Prime Cancel or view benefits. Payment Settings Add or edit payment methods. Carrier Info Shipping carrier information.
Account Settings Change email or password. Back to top. Get to Know Us. Amazon Payment Products.Happens on both my laptop and my phone.
If you have set your devices to delete cookies on closing your browser, the Amazon system cannot then remember your previous setting for 2SV because you deleted the Amazon cookie. Change your cookie settings and you should be OK.
As my password is automated this seems unlikely.Now, Amazon has a OTP Pin to take delivery !
Password on my own PC is automated and checked for not having to verify. Yes same for me too for the last few days, then today I log in and it was all different.
It is clear that nobody at Amazon has actually given this any thought when they decided to implement this ridiculous system. We are a business with multiple staff members who all need to access the account. I also need to access it when at home from my personal devices. This Two-step system has caused so much disruption and inconvenience; it keeps asking for a verification code even though we have ticked the box to not require codes on this device.
Click OK and it just takes me back to the login page. This should set new cookies on your browser and mean you no longer need to a. This topic was automatically closed days after the last reply.
New replies are no longer allowed. General Selling on Amazon Questions. Is this a common issue people and anyone know how to stop it?? Aroha UTC 5. Binnie UTC 6. Roll-a-Ramp1 UTC All-Stock UTC